 |
| WHAT IS INTEGRAPY CONSULTING? |
| Integrapy Consulting has years of experience in working with human and or relationship systems within a medical setting. This experience has given us the opportunity to understand what obstacles healthcare organizations can experience with productivity and moral due to internal conflict. We understand the need for each employee to see the value they bring to the company and how each person plays a role in the success of the overall corporation. Paying attention to the internal customer, we help to develop and define for each employee who their customer is and how they can better serve them for the better good of the entire organization which in turn should reward the employee. It is this type of systems thinking that we believe can yield the best possible outcome not only for the employee and their goals as well as the employer and their goals but also the patient’s system and their goals. Adding to our internal customer focus we also understand the need to insure a positive external customer service experience. It is important that the patient’s feel like their experience in a medical clinic is one that they would be likely to refer to someone else. If a patient is happy with their experience, the clinic is less likely to experience drop out rates and more likely to see their patient’s following the proper medical protocol which imperative for the best possible outcome. You know that when a patient finishes their time with your clinic if you have done your job if they have feel satisfied with the experience there regardless of the treatment outcome. Integrapy Consulting has also been involved with improving customer/patient satisfaction scores. We have developed in depth customer satisfaction surveys and through that have created patient satisfaction protocols that benefit both the patient and the staff. When the patient is happy then that makes your staff’s job a lot easier. Systems thinking allows us to consider both/and possibilities and integrate success through all departments, amongst the staff and management and the patients for an overall benefit Integrapy Consulting Services provides direction for executives, physicians or clinical directors with regard to development of Organizational Development interventions, culture change initiatives, transition consultation, executive coaching, organizational communication, process facilitation and consultations. We can facilitate change and development within the organization by applying innovative behavioral approaches, foster a climate of mentoring, coaching, teamwork and learning. We help to create partnerships with managers enabling them to develop strategies within their departments that will result in positive customer encounters/outcomes and work process improvements. If you are interested in learning more about what we can do for your clinic please fill out this form and we will get back to you shortly: |
